Once payment is received, you'll receive an email with your download and license information, along with support options and a receipt for your purchase. Payments submitted via either one of these options will be applied to your order immediately. In addition, you should have received an order confirmation email that contains a link to pay by PayPal. The order was successfully paid for, but the delivery email was filtered to your spam or junk folder.Īdditional information about PayPal paymentsĪfter submitting your order online, you were automatically redirected to the PayPal website to authorize your payment.If you submitted your payment via wire transfers, ACH or check and the payment hasn’t been credited to our account yet.If PayPal was selected, the payment was not yet submitted (see below for more info).There are multiple reasons why you may not have received your product after placing an order. If you’re asking for a refund because you’re having trouble installing or using the product or service you purchased, please reach out to our Technical Support teams by clicking here. If you need a partial or a VAT/sales tax refund, please contact our Customer Service Team. Please note that partial refunds are not possible here. If you would like to request a full refund of your order, please fill out this this form. In many cases, a refund can easily be granted once you provide us with your request and after we have checked some basic order information such as the company you purchased from, your purchase date, and what payment method you chose.īased on all that information, we will either send you a validation e-mail to continue with the refund process or ask you to contact our team separately. If you would like to request a refund, please follow steps listed in article below. Note: Cancelling a subscription stops all future billing renewals but does not result in a refund of your order. Here’s an example of what you’re looking for: Sometimes this is referred to as 'Automatic renewal cancelation' or 'Manage your subscription'.
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